The customer comes first.
The fact that our friendly society is owned by our customers means we constantly strive to enhance customer experience and offer the most relevant and affordable benefits.
The friendly society
The benefits of joining our friendly society.
Growing stronger together.
As a not-for-profit friendly society, or mutual, what we do is in the sole interests of our customers. Whether you're a customer, client or Intermediary, we're here for you.
Always looking to provide you with the best.
Under our logo you’ll find the words ‘The best of health’. It’s a principle that guides all our actions. Each year we review our products and improve them to benefit our customers and to remain competitive in the health and wellbeing sector.
Customers are our friends too.
Whenever we speak to you, the first thing we do is ask for your customer number. But it goes beyond that. We're still here over 140 years after we started because we care and do our best to look after your money.
Claims just the way you like them. Paid.
There’s no point having insurance unless it pays out. So, we take great pride in our reputation for paying claims quickly. In 2018, we processed 99% of claims within just two working days. In fact, we’d go so far as to say we love paying claims, because it means we're really helping our customers stay in the best of health.
Our values matter to us.
What's good for our customers is good for us. We're always listening, learning and then acting accordingly, being clear (and having a bit of fun along the way).
The thinking behind our brand identity.
Since day one, our ambition has been to help people lead healthier, happier, more productive lives.
That's why we're committed to keeping our customers in the best of health.