Highly experienced and down to earth.
Does it add value for our customers? That's the question that guides every decision made by our Board.
With customers at the heart of what we do, they are always focused on our mission to 'help people lead healthier, happier, more productive lives.'
Courtney Marsh, Chief Executive.
Put simply, I care passionately about wellbeing and helping people lead healthier lives. After 20 years working with the Society, I understand how important mutuality is. I joined in 2010 as Chief Risk Officer, then held several executive roles that gave me a well-rounded view of all things Health Shield. I became Chief Executive in 2018.
We’re taking Health Shield in a new direction, to make preventative healthcare as accessible as possible. Our aim is to help people lead healthier, happier, more productive lives and to be revolutionary in the wellbeing market. We’re a proud mutual with a clear vision of helping our customers. Long may it continue.
David Maddison, Chairman.
I was incredibly proud to become Chairman in September 2019, after serving as a member of the Board since 2012. I’m passionate about supporting and developing a young executive team as we move into the wider wellbeing space.
Throughout my time in the industry, I’ve served as a Fellow of the Pensions Management Institute, an Associate of the Chartered Insurance Institute, and Managing Director and Deputy CEO of RPMI, the executive arm of the Railways Pension Trustee Company.
I understand and look forward to the challenges ahead and I’m glad to be a part of Health Shield’s proud past and exciting future.
Alan Phizacklea, Deputy Chairman.
I first became involved with Health Shield in the mid 1970’s and have seen the business grow from a small friendly society with a customer base some 15 years ago of just 35,000, to the society it is today with over 340,000 customers.
With a background in finance, I managed the Health Shield portfolio for over 20 years before being appointed to the Board in 1998.
Health Shield has a bright future in the mutual sector; it’s the only health cash plan provider showing sizeable organic growth and is innovative and forward-looking. I’m proud to have been involved in this growth and look forward to the continued success of the Society.
Alison Alden, Non-Executive Director.
With a background in financial services, I have a real need to ask not 'can we?' but 'should we?' before taking a strategic decision.
It’s an exciting time for Health Shield, as the changes in our market, our customer base and ultimately our lifestyles mean that we have the potential to be at the forefront of creating and delivering valuable products that people want.
I’m proud to work with Health Shield because of the people. Everyone I’ve met wants to do well – for customers and the business – and that's not as common as it sounds.
Julie Hansen, Senior Independent Director.
Having enjoyed a career in financial services for over 20 years – the last 10 being within the mutual sector – my roles have spanned Sales, Distribution and Business Development.
As a supporter of mutuality, I’m delighted to be a part of the Health Shield team that places its customers at the forefront of its decisions. As Senior Independent Director, this role enables me to ensure the voice of the customer continues to be heard, both on day-to-day matters, and particularly when considering future developments. I’m keen to ensure that the Health Shield customers continue to receive the highest standard of service and the best products possible.
Cecilia Gannon, Non-Executive Director.
I’m a solicitor with over 25 years’ experience in the mutual insurance sector, and I bring a broad breadth of knowledge and skills to the Board covering Legal, Governance, Risk and Compliance functions, which are key to the successful operation of a regulated insurance company. I also serve as Chair of the Nominations and Remuneration Committee.
It’s a privilege and a pleasure to serve as a Non-Executive Director on the Board of Health Shield. This organisation has a true sense of its past and a clear focus on its future, so that its products and services remain relevant to an ever-changing customer base.
Christopher Chappell, Non-Executive Director.
Half of my career has been in the mutual sector and what excites me is people with passion, commitment and humility who believe mutuals can make a difference in modern society. In fact, a CEO once told me that at the end of your career you’ll forget what you achieved, but you’ll remember the people you worked with. That’s been so true, and the highlight of my career has been taking and transforming a team into a highly performing workforce.
Scott Robinson, Non-Executive Director.
As a Fellow of the Institute and Faculty of Actuaries, I’ve worked with friendly societies and insurers for over 25 years. I can provide insight and support, and I have an interest and understanding of the culture and ethos of mutuals, and a desire to provide the best outcomes for Health Shield's customers.
The Society, with all its proud history, is embracing new technologies to move forward, provide great customer experiences and adapt to market needs – putting customers at the centre of our strategy and our industry-leading products.