FAQ’s answered

Here are the answers to the most common questions we get asked by our customers, but if your question isn’t on the list please just contact us.

hero image

For Member Covid-19 FAQs, please click here.

General Customer FAQs

Making a claim

The quickest and easiest way to claim is online via your Customer Area.

Once you’re registered, you’ll be able to view all your policy details and claim online. Plus, you’ll get access to your “MyWellness” benefits.

Login / register

Prefer to claim by post?

Remember to include the original receipt or get your form stamped by the hospital (if claiming for hospital benefit).

Download claims form

Let’s get the ball rolling.

We're here to help so drop us a line, we'd love to hear from you.